System Status
Last updated: June 29, 2026
All systems operational
No active incidents. This page reflects the latest confirmed status.
Components
| Component | Covers | Status |
|---|---|---|
| Application | Sign-in, dashboard, reading and writing CRM data | Operational |
| Database | Managed Postgres (Neon) | Operational |
| Email delivery | Sequencing and transactional email | Operational |
| Calls and SMS | Voice, SMS, and transcription (Twilio) | Operational |
| AI features | Summaries, drafts, intel, sourcing | Operational |
Incidents and maintenance
We post confirmed incidents and scheduled maintenance here, and we email firm owners directly when an incident affects their account. If you are seeing a problem that is not reflected above, tell us at andre@helmiq.net so we can investigate and update this page.
Uptime and the SLA
Our uptime commitment, measurement method, and service credits are described in the Service Level Agreement. Historical uptime reports for a specific period are available to customers on request at andre@helmiq.net. We publish a measured rolling-uptime figure here once our independent uptime monitor is in place, rather than estimate one now.