Support & Documentation

Last updated: June 29, 2026

Need help with HelmIQ, or reviewing our app for a partner program? This page is the front door for support and setup documentation.

1. Contact support

Email jack@helmiq.net for product help, billing, and account questions. For technical or integration issues you can also reach andre@helmiq.net. Confirmed service-down incidents are handled with priority. See our SLA for details and our status page for current system health.

Support email: jack@helmiq.net
Technical support: andre@helmiq.net
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time
First response target: within 1 business day

2. Connecting integrations

HelmIQ connects to the tools your team already uses. You authorize each integration yourself from Settings → Integrations, and you can disconnect any of them at any time, which stops further access and processing of that source.

Google (Gmail + Calendar): connect from Settings to sync email activity, draft and send approved messages, and read and create calendar events. HelmIQ requests only the scopes needed for these features.
Microsoft 365 (Outlook + Calendar): connect to sync Outlook mail and calendar with the same draft, send, and scheduling features as Google.
Zoom: connect your Zoom account to create and attach Zoom meeting links to HelmIQ meetings, bookings, contacts, and calendar invites. Disconnecting from Settings (or removing HelmIQ from your Zoom account) revokes future access and removes the stored Zoom authorization. See the Zoom integration guide for setup, usage, and removal steps.
Calls and documents: optional voice and document features are configured per firm. Your administrator controls whether they are enabled.

3. Your data and privacy

How we handle your data, including AI processing, is documented on our Privacy Policy, Responsible AI statement, and Security & Trust Center. To export or delete your data, use the data controls in Settings → Data, or email jack@helmiq.net.

4. Reporting a security issue

To report a vulnerability, see our Security & Trust Center and /.well-known/security.txt. We welcome coordinated disclosure and work to a default 90-day disclosure window.